Shipping policy

PRE-ORDERS

Orders containing Pre-Order items will be held until ALL products in the order have been released.

Pre-Orders are paid in full at time of checkout.

ORDER ADJUSTMENTS (SHIPPING OR DELIVERY ADDRESS CHANGES)

Changes to existing orders can be made by contacting us at Dicehollowgames@gmail.com

Address changes must be made by a member of our staff. Changing the information on your account will not change the order details on our end. You must email or call us if you need to update this information.

Please try to give as much advance notice as possible if you are moving or changing addresses and have outstanding orders with us. 

QUANTITY & ORDER ADJUSTMENTS

We reserve the right to adjust the quantities of products ordered. These decisions will be made on a case by case basis and you will be notified of any changes made to your order. This pertains to and is not limited to “buyouts” and other orders involving the sale of high demand products. If an order is deemed to be for resale purposes it may also be subject to a potential adjustment.

WHERE DO WE DELIVER?

Currently we ship anywhere within Canada. At this time, we do not ship to the USA.

WHEN WILL MY ORDER SHIP/ BE DELIVERED?

Please allow 1-3 business days for your order to process and ship. We are always doing our best to make sure your order is sent as quickly as possible!

NAME, ADDRESS AND PHONE VERIFICATION (SECURITY CHECK)

Orders may be subject to a name, address, and phone verification with the issuing bank of the credit card. If there are any discrepancies or errors that arise from this process we will attempt to contact you to resolve the issue. 

IN-STORE PICKUP

If you’re located in Saskatchewan, at checkout you will have the option to select In-Store Pickup at our Warman location. Your order will be held for at least one month after processing. You must show valid Photo ID when picking up your order. If you would like to designate someone else to pick up your order on your behalf you must leave their name in the order notes or contact us at dicehollowgames@gmail.com with their name and your order number.

SHIPPING IN CANADA

We offer flat rate expedited shipping on all orders being delivered to addresses in Canada. These parcels are sent via Canada Post Expedited Parcel. Flat rate may vary by province or territory.

SHIPPING TO THE UNITED STATES OF AMERICA

At this time, we do not ship to the USA.

PRODUCT AVAILABILITY

All orders are subject to product availability. If an item is not in stock/over sold when your order is placed, we will attempt to contact you and remove the item from your order.

SALES TAX

All orders are taxed according to your Province or Territory.

DAMAGED ITEMS RECEIVED

In the unfortunate event that you receive any damaged items in your parcel, please contact us at amazingstoriessk@gmail.com or (306) 242-8996 with your order number and a description of the problem. Please also provide a photo of the problem if possible.

If the parcel you receive is damaged please document that as well so that we can be reimbursed by the carrier. We will gladly exchange, return or discount any damaged items.

ONLINE SALES RETURNS & REFUNDS

Should you decide you do not want a product within 14 days of delivery or pick-up we will gladly offer a refund upon return of the product. You will be responsible for any shipping costs associated with the return. The product must remain in its original packaging. We do not accept returns on Trading Card Game singles, or Trading Card Game sealed product.

After we receive your item(s), our team will inspect it and process your refund. The money will be refunded to the original payment method you’ve used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to appear on your credit card statement.

If the product is damaged in any way, or you have initiated the return after 14 calendar days have passed, you will not be eligible for a refund.

If you have any questions about our return and refund policy, please contact us at dicehollowgames@gmail.com

WE RESERVE THE RIGHT TO CANCEL AN ORDER FOR ANY REASON. IF WE DO YOU WILL RECEIVE A FULL REFUND.

Updated March 2022